Hello!
This is me, Jose Miguel, but I go by Pepe.
I currently live and work in San Diego, CA.
I currently live and work in San Diego, CA.
User Experience Advocate | Cross-Functional Leader | Data-Driven Designer | Bridging the Gap Between Users & Business Goals
PROFESIONAL EXPERIENCE
Neudesic – an IBM Company, Irvine, CA
Senior User Research Consultant
Senior User Research Consultant
Jun 2021 - Apr 2024
Neudesic – an IBM Company, Irvine, CA
Business analyst Lead – AMN Healthcare
Staffing Company
Business analyst Lead – AMN Healthcare
Staffing Company
Jul 2022 - Jan 2024
Neudesic – an IBM Company, Irvine, CA
User Research Lead – Verb Tech –
Online Video & Sales Plataform
User Research Lead – Verb Tech –
Online Video & Sales Plataform
Jul 2021 - Nov 2021
Bank of America, Charlotte, NC
User Experience Research Lead
Apr 2019 - Feb 2021
AC&M Group, Charlotte, NC
Project Manager – Research Strategy
Mar 2017 - Apr 2019
EDUCATION
Master of Arts in Design Management
Savannah College of arts and Design,
Savannah, GA.
Bachelor of Science in Architecture
Monterrey Institute of Technology,
Queretaro, Mexico
Savannah College of arts and Design,
Savannah, GA.
Bachelor of Science in Architecture
Monterrey Institute of Technology,
Queretaro, Mexico
TECHNICAL
PROFICIENCIES
Adobe Suite, ChatGPT 4.0, Ethn.io,
Figma, G-Suite, Google Survey,
Heat-mapping software, InVision,
Miro, Monkey Survey, Ms
Forms, Ms Office, Optimal Workshop,
Optimize.io, Qualtrics, Tableau,
UserInterviews.com UserTesting.com
Figma, G-Suite, Google Survey,
Heat-mapping software, InVision,
Miro, Monkey Survey, Ms
Forms, Ms Office, Optimal Workshop,
Optimize.io, Qualtrics, Tableau,
UserInterviews.com UserTesting.com
PROFESIONAL TRAINING
Parametric Design | Urban Research Lab, University of
Technology, Delft, Netherlands.
IBM Design Thinking Practitioner, IBM Enterprise Design
Thinking Co-Creator.
Advanced Approaches in UX Research Workshop. Improv for Personal and Professional Development workshop.
Presenting with Confidence with Mike Monteiro.
Lean UX Expert Course.
Diploma on Digital Photography Storytelling Techniques, Xp
Photography, Mexico City.
Diploma on Psychoanalysis in Visual Arts, Agora Institute.
Guadalajara, Mexico.
Technology, Delft, Netherlands.
IBM Design Thinking Practitioner, IBM Enterprise Design
Thinking Co-Creator.
Advanced Approaches in UX Research Workshop. Improv for Personal and Professional Development workshop.
Presenting with Confidence with Mike Monteiro.
Lean UX Expert Course.
Diploma on Digital Photography Storytelling Techniques, Xp
Photography, Mexico City.
Diploma on Psychoanalysis in Visual Arts, Agora Institute.
Guadalajara, Mexico.
Lead UX research projects to shape product strategy and boost operational efficiency.
Formulated and implemented research strategies concentrating on person development, journey mapping, user research methodologies, and product enhancement.
Collaborated with specialists to interpret user insights and market trends. Delivered presentations on user research outcomes to stakeholders, fostering actionable enhancements while establishing foundational research work streams within internal UX design teams.
